Analisis Tingkat Kepuasan Pasien Rawat Jalan di Puskesmas Simpang IV Sipin Kota Jambi
نویسندگان
چکیده
Quality is a dynamic condition associated with products, services, people, processes and the environment that meet exceed expectations. Patient satisfaction was closely related to quality of health services. This study aims analyze level priorities for improving services among outpatients at Puskesmas Simpang IV Sipin. The quantitative descriptive cross-sectional approach conducted through interviews 106 patients who were met during visit Puskesmas. Data analysis univariate Cartesius diagram analysis. results obtained an outpatient Sipin Health Center 78.63% it recommended prioritize efforts improve service by providing instructions or information, administrative increasing timeliness, accuracy. accuracy in
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ژورنال
عنوان ژورنال: JKMJ (Jurnal Kesmas Jambi)
سال: 2023
ISSN: ['2549-8053', '2580-5894']
DOI: https://doi.org/10.22437/jkmj.v7i1.21528